Terms of Service

1. Introduction

Welcome to Marto, a peer-to-peer car rental platform operating in Sierra Leone. By accessing or using the Marto mobile application and services, you agree to be bound by these Terms of Service. Please read them carefully before using our platform.

2. Definitions

Platform refers to the Marto mobile application and all associated services.

Renter refers to any registered user who books a vehicle through the Platform.

Owner refers to any registered user who lists a vehicle for rental on the Platform.

Booking refers to a confirmed reservation of a vehicle between a Renter and an Owner.

3. Account Registration

To use Marto, you must register an account using a valid Sierra Leonean phone number. You agree to provide accurate and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your account credentials.

4. Eligibility

You must be at least 21 years of age to use Marto as a Renter. Vehicle Owners must hold a valid Sierra Leonean driver's license and vehicle registration. All users must complete identity verification (KYC) before transacting on the Platform.

5. Platform Fees

Marto charges a service fee on each booking transaction. Renters pay a booking fee calculated as a percentage of the rental subtotal. Owners are subject to a commission on completed bookings. Fee rates are displayed before booking confirmation and may be updated from time to time.

6. Payments & Escrow

All payments are processed through the Marto platform using integrated payment services. Rental payments are held in escrow until the booking is completed. Payouts to Owners are released after a grace period following booking completion. Refund policies apply as outlined in the Rental Policy.

7. User Conduct

Users agree not to misuse the Platform, provide false information, engage in fraudulent activity, damage rented vehicles, or violate any applicable laws of Sierra Leone. Marto reserves the right to suspend or terminate accounts that violate these terms.

Users must not arrange, solicit, or complete offline/off-platform bookings or payments. Any attempt to bypass Marto payment and booking systems may result in immediate suspension or permanent ban, and related funds may be withheld or forfeited.

8. Dispute Resolution

In the event of a dispute between a Renter and an Owner, either party may raise a dispute through the Platform. Marto will review the dispute and may mediate a resolution, including partial or full refunds. Marto's decision in dispute resolution is final.

9. Limitation of Liability

Marto acts as an intermediary platform and is not responsible for the condition of vehicles, the conduct of users, or any damages arising from rental transactions. Users acknowledge that vehicle rentals are conducted at their own risk.

10. Modifications

Marto reserves the right to modify these Terms of Service at any time. Users will be notified of changes and must accept the updated terms to continue using the Platform.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of Sierra Leone. Any legal proceedings shall be conducted in the courts of Freetown, Sierra Leone.

12. Contact

For questions about these Terms of Service, please contact Marto support through the application or email support@marto.sl.